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Refund Policy

14-Day Risk-Free Guarantee. Your satisfaction is our priority.

Last updated: February 24, 2026

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100% Risk-Free Guarantee

We are so confident you'll love Smart Load Solution that we offer a complete 14-day money-back guarantee, no questions asked.

If for any reason you are not satisfied with your subscription, you can request a full refund within the first 14 days from your first payment. No explanations needed.

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1. Who Is Eligible?

✅ You qualify for a refund if:

  • You are within the first 14 days from your first payment
  • You have a Professional ($14.99/mo) or Premium + AI ($29.99/mo) subscription
  • It is your first refund request

❌ Refunds do not apply if:

  • More than 14 days have passed since your first payment
  • A previous refund was already processed on your account
  • Your account was suspended for violating the Terms of Use
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2. How to Request a Refund

Just follow these simple steps:

Step 1

Send an email to support@smartloadsolution.com with the subject "Refund Request"

Step 2

Include your registration email so we can locate your account quickly

Step 3

You will receive a confirmation of your request within 24 hours

Done!

The refund will be processed within 3-5 business days to your original payment method

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3. Processing Times

Stage Time
Request confirmation Within 24 hours
Refund processing 3-5 business days
Reflection in your statement 5-10 business days (depends on your bank)
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4. What Happens After the Refund?

  • Your subscription will be cancelled immediately
  • Your account will move to the Starter plan (free)
  • Your data will be kept for 30 days in case you decide to return
  • You can resubscribe at any time
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5. Cancellation vs Refund

❌ Cancellation

You stop future charges. You keep access until the end of the paid period. No refund of remaining time.

💰 Refund

We return 100% of your payment. Your subscription is cancelled immediately. Only available in the first 14 days.

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Questions About Refunds?

We're here to help. Don't hesitate to contact us:

📧 Support Email

support@smartloadsolution.com

⏰ Response Time

Usually within 24 hours
Monday to Friday: 9AM – 6PM EST